terms and conditions

TIMES
MON-FRI 6-30am to 6.30pm Full and part time hours available. We may be able to vary times depending on circumstances.

FEES
Fees to be discussed at interview as they will vary according to hours and individual contractual requirements. Payments can be paid by bank transfer, childcare vouchers or cash.

ADMISSIONS
By all means feel free to visit several times to be sure that we meet your childcare requirements before making your decision as your child’s welfare and happiness is paramount. We offer free settling in sessions prior to starting date once contract is signed. The contract is a legal agreement between both parties. If there is a change of mind or circumstances by parents once it has been signed, the notice period of two weeks must be honoured or fees will be charged.

HOLIDAYS
We usually take two separate week’s holiday a year for which we do not charge fees. We aim to give at least two months notice so that arrangements can be made for parents to find alternative care or take time off themselves. We will assist in finding cover if possible. If you take holidays at any other time, a charge of full fees will be made. Two weeks notice must be given.

MEALS
Meals are provided for those children whose parents request this. Healthy snacks and drinks are provided free of charge, Whole milk is provided daily but baby’s milk/feeds should be provided by parents. Once baby is weaned, we will meet dietary requirements and provide pureed or mashed food depending on the childs' developmental stage. We offer a well-balanced nutritional diet, which includes fruit and vegetables and can cater for special dietary requirements. We hold a five star rating for food hygiene/storage and preparation. We also hold a level 2 food preparation and storage qualification.

CLOTHING
Please provide a complete change of clothing, including slippers. A coat and Wellingtons as required. We provide bibs and aprons for play. Parents of babies must provide a supply of nappies, creams and wipes.

TOYS
If a child has a particular favourite toy or comforter they are welcome to bring it. However please do not bring lots of toys as we have plenty. Children are encouraged to share whoever the toys belong to.

EMERGENCY
Any changes regarding telephone numbers, address or emergency contacts should be notified immediately.

SICKNESS
We have a sympathetic attitude to a sick child and realise parents cannot always take time off work. Although it is not always possible for me to care for a child who is unwell, we are willing to discuss each situation by prior telephone conversation. Please do not bring your child if they have vomited or had diarrhoea in the last 48 hrs. If your child is taken ill whilst in our care, we will contact you immediately. Please let us know as soon as possible if your child is too ill to attend.

SCHOOL PICK UP
We provide a school take and pick up service to schools in the local area. Two fully insured cars are available. Weather permitting; we like to walk as we encourage a healthy lifestyle. Written permission is required to take your child in my car.

COLLECTION
We are flexible on collection times. However if you are regularly more than 15 minutes late collecting your child, we will charge late fees.